Terms of Service

Welcome to Healthy Mart ("Healthy Mart", "we", "us", "our"), operated by Healthy Mart Private Limited, a company registered in India under CIN [insert CIN], with its registered office at [insert registered office address], Karnataka, India. These Terms of Service ("Terms") govern your access to and use of the Healthy Mart website and mobile applications (collectively, the "Platform"). By creating an account, placing an order, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

Healthy Mart is an online marketplace that connects independent sellers and brands ("Sellers") offering healthy and health-conscious food and wellness products with customers ("you", "Customers"). Healthy Mart does not manufacture, own, store, or warehouse any of the products listed on the Platform. Every product is manufactured, packaged, and directly dispatched by the Seller who lists it, typically using our integrated logistics partner (currently Shiprocket) for pickup and delivery.

Healthy Mart acts as an intermediary as defined under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020. We provide the technology platform, payment processing, and customer support infrastructure that allows Sellers and Customers to transact, but we are not a party to the contract of sale between a Seller and a Customer for a specific product.

You must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to register an account or place an order on the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Every Seller on Healthy Mart is independently responsible for ensuring that:

• They hold a valid FSSAI Food Business Operator license or registration for the products they sell, and the license number shown against each of their listings on the Platform is accurate and current.
• They hold valid GST registration where applicable, and issue compliant tax invoices for orders fulfilled.
• All product information — ingredients, allergens, nutritional values, net quantity, MRP, vegetarian/non-vegetarian marking, usage and storage instructions, and shelf life — is accurate, complete, and complies with the Food Safety and Standards (Labelling and Display) Regulations, 2020 and the Legal Metrology (Packaged Commodities) Rules, 2011.
• Products are safe, fit for consumption where applicable, and not adulterated, banned, or prohibited under Indian law.
• Products are packaged, dispatched, and handled hygienically and dispatched promptly within the timelines committed on the Platform.

Healthy Mart reserves the right to review, suspend, or permanently remove any Seller or listing that we believe, in good faith, violates these obligations or applicable law, and to cooperate with government or regulatory authorities where required.

All prices displayed on the Platform are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. A platform fee and/or delivery charge may be added at checkout and will always be shown to you before you confirm payment. Payments are processed through Razorpay, a licensed and PCI-DSS compliant third-party payment gateway. Healthy Mart does not store your full card, UPI, or net-banking credentials on its own servers.

An order is confirmed only once payment has been successfully authorized. Healthy Mart or the relevant Seller may cancel an order prior to dispatch in cases of stock unavailability, pricing errors, or suspected fraud, in which case any amount paid will be refunded in full.

Products are shipped directly by the Seller (or a Seller's designated warehouse/pickup location) to your delivery address using our integrated courier partners. Estimated delivery timelines shown on the Platform are indicative and not guaranteed. Risk of loss and title to a product passes to you upon delivery.

Where an order contains products from multiple Sellers, items may be shipped separately and arrive at different times.

You may cancel an item before it has been shipped from the Seller's location, subject to the cancellation window shown on the order. Once an item is marked as shipped, out for delivery, or delivered, it can no longer be cancelled through the Platform.

Return eligibility varies by product and is shown on each product page (some categories, particularly perishable or opened consumable goods, may be marked non-returnable for hygiene and food-safety reasons). Where a return is accepted, refunds are processed to your original payment method via Razorpay, subject to Razorpay's and the Seller's processing timelines. Please refer to our Returns & Refunds information for full details.

You agree not to misuse the Platform, including by submitting false reviews, attempting to defraud Sellers or Healthy Mart, interfering with the Platform's security, or using the Platform for any unlawful purpose.

The Healthy Mart name, logo, and Platform design are the property of Healthy Mart Private Limited. Product images, descriptions, and brand names remain the property of the respective Sellers or brand owners.

To the maximum extent permitted by law, Healthy Mart's liability in connection with any order is limited to facilitating a resolution with the relevant Seller, including refund or replacement where warranted. Healthy Mart is not liable for indirect, incidental, or consequential damages arising from a Seller's product, except where such liability cannot be excluded under applicable Indian consumer protection law.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are as follows:

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

We may update these Terms from time to time. Material changes will be notified to you through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

For any questions about these Terms, please write to us at shravanboloor1@gmail.com.